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Frequently Asked Questions

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Delivery charge varies with each Delivery Destination per Seller.Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

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It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

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Estimated delivery time in Kathmandu and major cities is Two Days. Products available for Xpress delivery gets delivered within 4 hours to the available cities. Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Saturdays. Estimated delivery time depends on the following factors:

  1. The Seller offering the product
  2. Product's availability with the Seller
  3. The destination to which you want the order shipped to and location of the Seller.

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There are NO hidden charges when you make a purchase on EverstKart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

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You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

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Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

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Returns and Refunds are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible NepXpress Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through NepXpress, you can return the item through a third-party courier service. Return fees are borne by the Seller.

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As of now, EverstKart doesn't deliver items internationally.You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued.

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